Privacy

Last updated: 8 September 2026

This notice explains how Flavur NW uses personal information when you browse flavur.uk, place an order, create an account, or receive a payment text from our till.

Who we are

Flavur NW is the controller of your personal information and trades from 15 Norfolk Street, Pemberton, Wigan, WN5 9BJ.

Privacy questions: support@flavur.uk

Information we collect

Depending on how you use Flavur, we may collect:

• name, mobile number and email address
• delivery address and any delivery notes you give us
• order contents, fulfilment choice (collection or delivery) and requested time
• payment status, amount and a Stripe payment reference — we do not store your full card number
• account details if you sign in with a one-time code sent to your mobile
• order-tracking links, and the basket stored in your browser

If you order in the shop, staff may look up your number so we can reuse the name and address you have already given us.

How we use it

We use this information to:

• take, cook, print and complete your order
• take card payment through Stripe, or record a cash order
• send a payment link by text when you order on the till
• send a one-time sign-in code if you create an account
• show you your order status and previous orders
• handle refunds, questions and allergen queries
• keep kitchen, till and end-of-day records we need to run the shop

We rely on taking steps needed to fulfil your order, our legitimate interest in running the shop safely, and — where we send a text or keep an account — the steps you asked us to take. We do not sell your information.

Who we share it with

We only share what is needed to provide the service:

• Stripe, to take card payments and handle refunds
• Twilio, to send sign-in codes and payment-link texts
• our website host and database provider, to store and run the ordering system
• kitchen and till staff, so they can prepare and take payment for your order

We do not use your details for advertising networks or sell them to third parties.

How long we keep it

We keep order and payment records for as long as we need them to fulfil the order, handle refunds, and meet tax and accounting duties. Unpaid online or payment-link orders are cancelled if payment is not completed in time. You can clear the email on your account; we keep the order history needed to run the shop.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. You can also object to some uses, or complain to the Information Commissioner's Office at ico.org.uk.

Email support@flavur.uk and we will help.

Cookies and your browser

We use essential cookies and similar storage so you can stay signed in and keep a basket while you browse. We do not use advertising cookies. You can clear this data in your browser; you will need to sign in again and rebuild your basket.

Allergies

Please read our allergen information and contact the shop before you order if you have an allergy. We cannot give medical advice.